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Elements and Performance Criteria

  1. Determine the context of organisational policies and procedures.
  2. Prepare to review current policy and or procedures.
  3. Review the organisation's policy and procedures.
  4. Prepare draft policy and or procedures.
  5. Implement new or revised policy and or procedures.

Required Skills

Required skills

communication skills to

elicit information from key personnel to inform the evaluation of organisational policies and procedures

seek feedback on implementation issues

literacy skills to

access collate interpret and document information to inform the review process and outcomes

research and establish relevant information impacting on policy or procedure review

develop evaluation criteria for the review

draft and document new or modified policies and procedures

problemsolving skills to

identify and evaluate areas of noncompliance and issues impacting on implementation of policies and procedures

make recommendations on improvements to support the implementation of new or modified policies and procedures

planning and organising skills to undertake preparation for the review process such as staff and resources within identified timeframes

numeracy skills to conduct the review within time and budgetary constraints

Required knowledge

legislation impacting on the operations of an outdoor business or organisation to enable the development and implementation of policies and procedures to address the legal obligations of the business

organisational policies and procedures of the outdoor business or organisation to enable the effectiveness of these to be assessed and improved

strategic business and operational plans of the outdoor organisation or business to enable the development of policies and procedures to achieve business objectives

data collection and research methods to enable the identification and collection of relevant data and information to inform the development of new policies

internal organisational and management systems and external operating environments to enable understanding of the environment in which policies and procedures are implemented

organisations prime objectives functions and operations and key activity areas and structures

financial management and budgeting to enable the review to be completed within budgetary constraints

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

develops systemic review procedures to undertake an evaluation of policies and procedures of an outdoor organisation that complies with relevant legislation and aligns with organisational operational requirements and responsibilities

accesses and clarifies information to inform conduct and outcomes of the review and development of new or modified organisational policies and procedures

documents draft policies and procedures in a format consistent with organisational requirements and uses communication strategies to inform and support personnel with implementation

applies contingency management techniques to ensure compliance of policies and procedures is maintained in light of organisational changes and emerging implementation issues or changes in business direction

Context of and specific resources for assessment

Assessment must ensure leading of a policy review and continuous improvement process on multiple occasions that is of sufficient breadth to demonstrate competency and consistency of performance

Assessment must also ensure access to

an outdoor recreation organisation or business with employees and or volunteers

relevant legislative requirements for an outdoor organisation

business information relevant to the management of the organisation

relevant parties contributing to the review process

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of leadership of preparation and conduct of review process

oral or written questioning to assess knowledge of relevant legislation impacting on the operations of an outdoor organisation

portfolio of records and reports documenting evidence of review criteria and draft policies and procedures

thirdparty reports from a supervisor detailing work performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISXOHSA Establish and maintain Occupational Health and Safety systems

SISXOHS503A Establish and maintain Occupational Health and Safety systems.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation may include:

occupational health and safety

permits or permission for access

environmental regulations

marine regulations.

Policy and or procedures may include:

administration

equal employment opportunity

occupational health and safety

performance assessment

grievance

training

recruitment

industrial relations

dealing with media

client confidentiality

privacy

staff dress

staff code of behaviour

client complaints

records maintenance

purchasing of supplies and equipment

counselling or disciplinary processes.

Outcomes may include:

customer service

staff performance

client satisfaction.

Resources may include:

human

physical

financial.

Relevant parties may include:

employees

clients

supporters

sponsors

members

volunteers

facility owners

government.

Appropriate personnel may include:

waterways departments

surf rescue

authorities

supervisors.

Feedback may include:

verbal

written.